SGL Consulting is a woman-owned small business based in the Washington, D.C. metro area. Since its launch in 2006, the company has served a variety of clients, including the U.S. Department of Veterans Affairs, the Federal Communications Commission, the National Telecommunications Information Agency, the U.S. Air Force, and the U.S. Institute of Peace.
SGL Consulting brings a passion for delivery excellence coupled with the personal touch of a small business to every engagement. Focused in the areas of Customer Relationship Management, Business Process Engineering, Training and Facilitation, Strategic Planning, and Proposal Support, SGL Consulting collaborates with clients in a partnership focused on achieving each client’s unique goals.
About Stefanie Langsam, Principal
Stefanie’s consulting career brought her to Government and she delights in working with her clients to improve citizen interactions and service delivery. She has a particular passion for contact center operations and customer self-service design as it allows her to feel directly connected with the end customer. Her most personally and professionally rewarding project was working for the Department of Justice on the September 11th Victim Compensation Fund. As Project Manager, she had a direct impact on improving the lives of those impacted by the tragic events of September 11th.
A native Washingtonian, Stefanie is a cum laude graduate of Towson State University, earning a B.S. in Business Administration and Fine Arts, and an M.B.A. from the University of Maryland Robert H. Smith School of Business. Stefanie is active in her community and served for several years on the Board of Directors of a local homeless shelter, including one year as Secretary and one year as President. She lives in Maryland with her husband and daughter – her two highest priority customers.
SGL Consulting LLC was founded by Stefanie Langsam in 2006. Prior to starting her own company, Stefanie spent nine years working for IBM Business Consulting Services (formerly PricewaterhouseCoopers Consulting and Price Waterhouse LLP). As an Associate Partner at IBM, Stefanie experienced first hand the challenges of exceeding client expectations when working within the construct of a large organization. With 20 years of broad-based management and consulting experience, Stefanie decided to launch SGL Consulting LLC in order to better leverage her skill set in a more personal environment where she could maintain her commitment to delivery excellence.